Medical Records
Conway Regional's Health Information Management department is able to assist you in obtaining your medical records. We have several options to meet your needs.
1. Patient Portal
The portal offers patients the ability to securely view and print/download portions of their medical records, such as provider notes and diagnostic testing results. The use of the patient portal is FREE. Click here.
Patients can also invite others who are involved in their healthcare to access the patient portal. The access can be defined as billing, clinical, or both. Click on “Account Options” to extend an invitation.
2. Automated System
Patient Medical Record Request
- For Patients requesting their own medical records
- For legal guardians or legal representatives requesting records on behalf of a minor/dependent or another patient
Third-Party Medical Record Request
- For attorneys, record retrieval services and life insurance companies requesting records on behalf of a client with a HIPAA compliant authorization.
3. Directly from HIM Department
Patient Request
Third-Party Request
If you select unencrypted email as your delivery method, the total file size must be less than 8MB and only text documents are eligible for email. Image files (pictures, X-ray images, etc.) are too large and must be provided on a CD.
Requestors should also be aware of the following risk of unencrypted email:
- The information may be obtained by someone else.
- The information can be opened and read by someone else.
- Unencrypted information does not provide any assurance of privacy or security
- Detailed demographic and insurance information (facesheet) cannot be sent by unsecure email
How long will it take to receive my medical records?
Under federal regulations, records must be provided within 30 days. We are able to complete a request for medical records within 7 to 10 business days after our office receives a request. If your request is delivered in-person, we can often process the request while you are in our office.
What information do I need to provide?
Records can be released to anyone that the patient authorizes, in writing. A valid authorization must contain the following information or the request will be returned:
- Patient's full name and date of birth
- Hospital patient ID, if available
- Specific information being requested (e.g., type of report/information and dates of service, etc.)
- To whom the information is to be sent (name and address)
- The patient's signature or a patient's legal representative's signature—authorizations signed by a representative must contain a copy of the guardianship papers or power of attorney
- Date of the signature
How long does Conway Regional keep records?
- Adults – minimum of 10 years from the visit or discharge date
- Minors - minimum of 2 years past the age of majority (18) from the visit or discharge date
Patients are encouraged to retain copies of records for future use.
For questions or inquiries, please reach out to:
ATTN: MEDICAL RECORDS
Conway Regional Health System
2302 College Ave
Conway, AR. 72034
Phone: 501-450-2130
Or Fax: 501-450-2103